Our Services
See what we can do
Campaign Types
Learn more about our campaign types
NEW: The Portal
Be in control of your campaigns
The industries we serve most
Learn about us and our history
Your direct mail experts
Learn about direct mail, step by step
Your data, our highest priority
Your future starts here
We’ve made it our business for more than 40 years to ditch the status quo and make direct mail simpler, smarter, and more successful.
The Mailworks may have grown, but our simple mission remains the same: helping you connect to the right people, with the right message, at the right time.
We know mail works – it's in our name.
About us
We’re growing, we’re innovating, and we’re just getting started.
From the ground up
Our story started in 1984 when our founder, Pamela Cassick, began hand-labeling newsletters in her basement to support herself and her young daughter. One client, $100 a week, and a lot of determination set the stage for everything that came next.
Today, that daughter—our CEO, Brianne Baggetta—leads a team of more than 90 talented professionals who deliver millions of mail pieces nationwide each year. From humble basement beginnings to our state-of-the-art 53,000 sq. ft. facility, our heart remains the same: personal service, creative thinking, and campaigns that truly connect.
Today
In Our Best Era
2008 – 2012
2013 – 2023
1984 – 2007
41 years in business! We're growing our locations, offerings and tech.
Growth
Transformation
Foundations
Founded in 1984 by Pamala Cassick in her basement.
We continued to reach new heights year after year.
From letter shop to full service direct mail marketing partner.
(underground actually)
The Mailworks is proudly women-owned, built on passion, teamwork, and a commitment to doing things right. We’re honored to add HIPAA certification and SOC 2 Type 2 certification to our story, it's just another way we care for our clients as much as we care for each other.
Officially Women-Owned, Unofficially Unstoppable.
When you work with us, you get more than just a mail vendor—you get a true partner invested in your success. Our approach is built around four uniques that set us apart and make your campaigns simpler, smarter, and more effective.
We are your direct mail partners.
Always in Your Corner
With decades of experience and millions of pieces mailed each week, The Mailworks knows what it takes to get results. From design to delivery — and now through The Mailworks Portal — we handle every detail in-house so you get faster turnarounds, smarter targeting, and consistent quality you can count on.
and proven mail formats
30+ tested
in the direct mail business
40+ years
direct mail pieces delivered
1 Billion +
why our clients trust us:
Proprietary Tech
Direct Mail Experts
Our team builds custom programs designed to get results—and keep your campaigns performing.
Our Portal automates and simplifies direct mail —making campaigns faster and easier to manage.
One-Stop Shop
From strategy to production, everything stays in-house. No outsourcing means more control and consistency.
Flat-Rate Pricing
Transparent, upfront costs with no hidden fees or surprises keeps budgeting easy & pricing predictable.
unique 4
unique 1
unique 2
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We’ve had the mic, hit the headlines, and picked up some shiny awards along the way. (Stop, you’re making us blush.) Whether it's a feature, conversation or industry honor, we’re grateful for every chance to share our story and connect with others.
Awards & Media
Making Headlines & Earning Recognition
Delivering More Than Mail – Our Stamp On Philanthropy
Built to Give Back
We created Goodworks as our way of giving back through the skills, resources, and opportunities we have. What began as a simple fundraiser is now a bigger commitment to supporting nonprofits, local businesses, and community causes through product sales, sponsorships, volunteering, and donations.
Our partners
who keep us running.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Accountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Accountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Accountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Accountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Uccountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Solutions focused
We don’t see problems — only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Accountable
If we say we’ll do something, we’ll do it — on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Dynamic
As people and professionals, we are always evolving — and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
