Category: Client Services
Graphic Designer,
Client Services
Reports To: Director of Client Services
- 1st shift: 5:00 am – 1:30 pm
- 2nd shift: 1:30 pm to 10 pm
Hours: M-F, 8:00am – 4:30pm
Compensation: $40,000 – $55,000
The Mailworks is a woman owned family business specializing in the creation and distribution of direct mail campaigns for a nation-wide customer base. The Mailworks operates 24 hours a day, usually 6 days a week. The team of 80+ employees range from executives, marketing specialists, designers, developers, and production workers.
The Graphic Designer for Client Services supports the team by producing engaging and innovative designs that meet client or company needs and adhere to direct mail best practice guidelines. This position requires creativity, technical proficiency, and attention to detail to transform creative briefs into compelling direct mail solutions.
Duties:
CREATIVE DESIGN
- Produce creative designs for a variety of direct mail projects, ensuring alignment with client brand standards.
- Translate creative briefs and feedback into visually compelling solutions.
- Conceptualize and create industry-specific creative catalogs that showcase product options, services, and campaign ideas tailored to industry trends.
- Ensure all designs adhere to client brand guidelines if provided
- Create and maintain design thumbnails for designed products
- Stay updated with industry trends and apply insights to create innovative and effective designs
DESIGN FILE PREPARATION AND QUALITY CONTROL
- Prepare and format design files for print production, adhering to pre-press specifications.
- Assist in the creation and testing of templates in PresConnect & Customers Canvas to support variable data and automated workflows.
- Perform quality checks on designs, ensuring accuracy and alignment with product standards.
- Collaborate with the Senior Graphic Designer and production team to ensure seamless execution.
PROJECT MANAGEMENT AND COLLABORATION
- Work closely with the Client Services team to understand project requirements and deadlines.
- Incorporate feedback into revisions promptly and effectively.
- Provide regular updates on project progress to ensure deliverables are on track.
PROFESSIONAL DEVELOPMENT
- Learn and apply new tools and techniques to improve design workflows and outputs.
- Participate in team brainstorming sessions to contribute creative ideas.
- Collaborate with senior team members to expand knowledge and skills.
Required Skills/Abilities:
- Advanced proficiency in Adobe Creative Suite and Google Workspace.
- Creative Thinking
- Attention to detail
- Excellent communication skills, both written and verbal
- Project Management
- A polite, friendly and diplomatic manner
- Integrity, reliability and maturity
- Strong interpersonal skills
- The ability to prioritize and manage several different tasks at once
- The ability to work effectively and accurately within strict deadlines
- The ability to solve problems as they arise
- Excellent organizational skills
- The ability to work independently and within a team environment
- No prior experience in healthcare marketing or direct mail marketing is required
Success Indicators:
- Consistently delivers high-quality, error-free designs on time.
- Positive feedback from clients and internal stakeholders on design quality and collaboration.
- Demonstrates growth in technical skills and creative output over time.
- Successful creation and delivery of industry-specific creative catalogs that effectively meet client needs and promote products or services.
Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear . The employee frequently is required to sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits & Perks:
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee assistance program
- Aflac
- Udemy courses
FLASH’D – Forward Thinking, Loyal, Accountable, Solutions Focused Helpful, Dynamic
The Mailworks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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