Ui/UX Designer

Career Category: Development

Reports To: Director of Product

Hours: M–F 8:00 AM – 4:30 PM

Compensation: $85,000 – $105,000

If you are motivated by producing high quality work that stands up to scrutiny, this UI/UX Designer role gives you the space to build thoughtful, reliable, and polished interfaces that truly help people. At The Mailworks, you will refine designs through careful iteration, uphold visual and functional consistency across platforms, and maintain Figma systems that developers can trust. You will partner closely with Product, Engineering, and QA to ensure every component is accurate, accessible, and aligned with real user needs. Your commitment to craftsmanship, thoroughness, and steady improvement will directly elevate the usability and durability of our digital products.

The Mailworks is a woman-owned, family-run business specializing in results-driven direct mail campaigns for a nationwide client base. With 40+ years of experience and over 90 professionals across strategy, design, production, and technology, we combine deep industry knowledge with modern tools to help businesses grow. We produce and deliver over 96 million pieces annually from our in-house facility and are transforming the direct mail space through innovation, service, and our proprietary software platforms.

Supervisory Responsibilities: None

Duties:  

DESIGN & USER EXPERIENCE

• Partner with internal stakeholders to understand workflows, business goals, and client needs, translating them into clear, usable design solutions.
• Design intuitive, accessible, and responsive user interfaces for web-based applications that improve productivity and user satisfaction.
• Create and maintain detailed Figma mockups, interactive prototypes, and reusable component libraries that align with the company’s brand and technical standards.
• Collaborate with the Director of Product to translate feature requirements and user stories into efficient, developer-ready designs.
• Conduct user flow analysis, usability reviews, and stakeholder feedback sessions to identify friction points and refine design solutions.
• Ensure designs follow accessibility best practices where feasible and maintain brand consistency across all internal and client-facing platforms.
• Work collaboratively with developers to ensure designs are technically feasible, efficiently implemented, and visually accurate in production.
• Iterate quickly based on feedback from QA, developers, and stakeholders to ensure final designs balance user experience, business goals, and technical constraints.

COLLABORATION & QA

• Partner with developers throughout sprint cycles to ensure designs translate accurately and efficiently into production.
• Serve as a communication bridge between stakeholders, Product, and Engineering to balance user intent with technical feasibility.
• Provide clear design specifications, spacing, and behavior details directly within Figma to streamline handoff and reduce ambiguity.
• Participate in Agile ceremonies, offering design context, feasibility input, and support during sprint planning and backlog refinement.
• Collaborate with QA during release validation to confirm that implemented designs meet functional and visual expectations.
• Work directly with Engineering leads to understand system logic, data flows, and performance constraints that impact user interface design.
• Iterate with developers post-implementation to address UI inconsistencies, improve workflows, and refine visual alignment across platforms.

ACCESSIBILITY & DESIGN SYSTEM MANAGEMENT

• Maintain accessibility best practices across all platforms and ensure designs support inclusive use where feasible.
• Manage and evolve the company’s shared design system within Figma, ensuring consistent components and reusable patterns.
• Document design decisions, workflows, and user interface specifications for developer handoff.
• Regularly audit live platforms for consistency and identify opportunities for UX improvement.

Required Skills/Abilities: 

• Strong proficiency in Figma, with experience creating, maintaining, and documenting shared component libraries used directly by developers.
• Solid understanding of front-end development fundamentals (HTML, CSS, and responsive design principles) to ensure designs are technically feasible and efficient to implement.
• Demonstrated ability to collaborate with developers to resolve UI challenges and refine designs during implementation.
• Comfortable working in an Agile environment, participating in sprint planning, backlog refinement, and release validation.
• Experience translating complex workflows or data-heavy processes into clear, intuitive user interfaces.
• Working knowledge of accessibility (WCAG) and performance considerations that impact development and user experience.
• Excellent communication skills — able to explain design intent and technical tradeoffs clearly to developers and non-technical stakeholders alike.
• Experience using project management tools such as Asana or comparable platforms for cross-functional collaboration.
• Highly organized and able to manage multiple projects in varying stages of design and development simultaneously.

Success Indicators:

• Interfaces are visually cohesive and intuitive across all Mailworks platforms.
• Figma component libraries are current, organized, and actively used by the development team.
• Product, Engineering, and QA teams consistently report smooth design-to-development handoff.
• Design improvements result in measurable gains in usability, user satisfaction, or reduced rework.
• All designs meet accessibility and brand standards.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; uses hands to finger, handle or feel; and reach with hands and arms.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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