If you have in-house marketing expertise and want full control, Pro is our self-service membership, packed with all the tools and data you need. If you want a strategic partner who handles everything from creative to campaign execution, Premier is our white-glove, full-service option.

Memberships start at $149/month for Pro and $749/month for Premier (annual plans offer discounted rates). Your per-piece cost is based on the product and postage you choose — always visible in our Portal, with clear, upfront pricing.

Thanks to our production methods, we already apply high-volume discounts to your quotes — even if you aren’t high volume! But if we determine during our discovery call that your volume exceeds that built-in discount, we’re ready to discuss additional pricing options.

No. Mail as much or as little as you need — we scale with you.

Postage is based on the USPS® mail class you choose and your mailing lists saturation rate You’ll always see postage broken out separately in the Portal for every campaign. You’ll be able to see the costs for the various mail classes.

Yes. Month-to-month members can cancel at any time and will keep access through the end of their current billing cycle. Annual plans can also be canceled at any time, but because they’re paid upfront, they’re non-refundable and remain active for the full prepaid term. Premier members on a month-to-month schedule may also cancel anytime; however, the launch plan included with Premier is completed upfront and is non-refundable.

Yes! Upload your suppression file in the portal and we’ll make sure those contacts are excluded before printing and mailing. You can also delete records from your list at any time. 

We sure do! All of our products come with fully customizable templates ready to tailor for your business. You can upload your own artwork for one-time use or let our team turn it into a reusable template in the portal. Design and template setup services are available for an additional fee.

Proofing happens right inside the Portal. After you select your product, upload your design (or customize one of our templates), and map your data, the system generates a digital proof for you to review. You can approve it and complete payment directly in the platform — no email back-and-forth required.

No — we handle production and mailing in-house. Our team of experts ensures quality every step of the way.

Yes. USPS Intelligent Mail® tracking is included with every campaign, and you can view delivery updates right in the Portal.

Yes — every week, to every state in the continental U.S.

Absolutely! We work with franchises, parent companies, and multi-entity systems to streamline direct mail across all locations. You’ll get dedicated support, consolidated reporting, and tools to manage multiple campaigns efficiently — all while leveraging The Mailworks platform and expertise

A product type is a standardized mail format that includes a set size, fold style, paper stock, and envelope (if needed). Think of it like a recipe — each one follows a defined formula so your campaign moves efficiently through our system.

We offer 25+ direct mail formats, from postcards and letters to self-mailers and invitations. Each product type is pre-set with the right paper, size, and mailing specs to ensure quality, compliance, and easy reordering through the Portal.

Each product type is matched to the paper stock that ensures quality, consistency, and postal compliance. Common stocks include 7pt or 9pt Gloss, 7pt Matte, 70# Text, 14pt Two-Sided Cover, and 16pt One-Sided Cover. You’ll see the exact paper spec listed in the Portal when you select your product.

Addressing is handled automatically in the Portal using your mailing list. The recipient address, indicia/stamp, and barcode are applied in a USPS-approved format — no extra setup required. If you’d like to enhance your envelopes with features like color logos or artwork, additional customization is available for a fee.

Additional inserts aren’t supported within standard product types.

Custom product types aren’t part of our standard offering. In rare cases, we may create one for projects with significant volume — typically 500,000 pieces or more of the same format.