Production Support

• Career

Category:  Production 

Production Support

Reports To: Shift Supervisor

Hours: This is a full-time position; hours of work vary depending on the assigned shift. Saturday overtime is mandatory when needed.

This is a full-time position; hours of work vary depending on the assigned shift. Friday overtime is mandatory when needed.

Hours

• 1st shift: 5:00 am – 1:30 pm
• 2nd shift: 1:30 pm to 10 pm
• 3rd Shift: 10:00pm – 5:00am

• 1st shift: 5:00 am – 1:30 pm
• 2nd shift: 1:30 pm to 10 pm

• 1st Shift: 4:30am – 3:00pm
• 2nd shift: 2:45pm – 1:15pm

Compensation: 

1st Shift: $17 – $21 per hour*
2nd shift: $19 – $23 per hour*

*Wages negotiable based upon experience. Compensation increases are available for individuals who excel in this role and are invited to cross train when an Operator position opens in the Production Department. 

The Mailworks is a woman-owned, family-run business specializing in results-driven direct mail campaigns for a nationwide client base.  With 40+ years of experience and over 90 professionals across strategy, design, production and technology, we combine deep industry knowledge with modern tools to help businesses grow. We produce and deliver 96M+ pieces annually from our in-house facility and are transforming the direct mail space through innovation, service, and our proprietary software platforms.

Employees in the role of Production Support are responsible for assisting Shift Supervisors and Operators as needed to meet the goals of the Production Department.

Supervisory Responsibilities: None

Duties:

PRODUCTION ASSISTANCE

• Sort finished product according to USPS regulations – sort, tie, tray
• Tag trays for mail processing to support Operators
• Stock machines with trays, sleeves, stamps, and other needed supplies 2-3 times per shift
• Assist with hand fulfillment of jobs and other work that is non-machinable
• QC, package and ship packages
• Assist with production floor organization and clean up
• Recycle expired job jacket contents
• Compile and organize operator waste for postage reimbursement
• Rewind stamps for machine insert to support Operators
• Properly stage product and trays to support Operators
• Compile job jackets and organize on production wall to support the Prepress department

ADHERE TO QUALITY STANDARDS

• Follow company quality control standards and procedures to ensure accurate completion
• Quality Control checks – Detect & report defective materials or copy – 2 times per shift, 10 checks minimum

SUPPORT PRODUCTION OBJECTIVES

• Adhere to company uniform standards
• Work with other co-workers in a positive, teamwork environment
• Keep work station clean during operating hours and help perform station closing duties at shift end

Required Skills/Abilities:

• Initiative
• Teamwork
• Follows Directions
• Reliability – must be on-time and report for shift 

• Attention to detail
• Ability to work independently

Success Indicators:

• Maintains a positive Employee Performance Log and adheres to company policy.
• Demonstrates reliability and adheres to Production Attendance Policy.
• Shows initiative to understand company workflow and Standard Operating Procedures.
• Demonstrates the company’s core values:
  FLASH’D – Forward Thinking, Loyal, Accountable, Solutions Focused Helpful, Dynamic

Physical Requirements: While performing the duties of this job the employee is required to regularly communicate, converse and exchange information with both other employees and supervisors. This position requires the ability to detect and report defective copy and material. The position requires the constant operation of print and mailing preparation machinery. This position requires the employee to constantly position oneself to maintain the workflow of their assigned machine. This includes moving and transporting both prepress and completed mailing copy. This position requires that the employee be able to manipulate and transport objects up to 50 pounds.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks:

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee assistance program
• Aflac
• Udemy courses

The Mailworks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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