Production Operator

• Career

Category:  Production 

Production Operator

Reports To: Shift Supervisor

This is a full-time position, Monday through Thursday; hours of work vary depending on the assigned shift. Friday overtime is mandatory when needed.

Hours:

Monday – Thursday

• 1st Shift: 4:30am – 3:00pm
• 2nd shift: 2:45pm – 1:15am

Compensation: Hourly rate negotiable based upon prior experience

$18 – $31 per hour with equipment differential*

*Equipment differentials are given per machine mastered.

The Mailworks is a woman-owned, family-run business specializing in results-driven direct mail campaigns for a nationwide client base.  With 40+ years of experience and over 90 professionals across strategy, design, production and technology, we combine deep industry knowledge with modern tools to help businesses grow. We produce and deliver 96M+ pieces annually from our in-house facility and are transforming the direct mail space through innovation, service, and our proprietary software platforms.

 Employees in the role of Operator operate, and maintain machinery that produces direct mail. They are responsible for ensuring the machine produces high quality products at expected run speeds and that the equipment is  properly maintained. In addition, Operators help in the role of Production Support as needed. To be hired at the Operator level, the candidate must have relevant prior machine operating or production experience.

Supervisory Responsibilities: None

Duties:

OPERATE EQUIPMENT

• Perform machine operations to assist in meeting production deadlines
• Run equipment at expected speed outputs while adhering to quality standards
• Fix & adjust machinery when possible, preventative maintenance
• Perform machine setups based on product type following company procedures
• Sort finished product according to USPS regulations – sort, tie, tray

PRODUCTION ASSISTANCE

• Tag trays for mail processing as necessary
• Stock machines with trays, sleeves, stamps, ink, and other needed supplies 
• Assist with hand fulfillment of jobs and other work that is non-machinable
• QC, package and ship packages 
• Assist with production floor organization and clean up

ADHERE TO QUALITY STANDARDS

• Follow company quality control standards and procedures to ensure accurate completion
• Detect & report defective materials or copy
• Get sign-off from Shift Supervisor or Lead Operator prior to running live job
• Follows quality control procedures to ensure accurate completion
• Correct any work misran and submit necessary stamps for refund
• Follows company Standard Operating Procedures

SUPPORT PRODUCTION OBJECTIVES

• Adhere to company uniform standards
• Work with other co-workers in a positive, teamwork environment
• Assist with training co-workers as needed 
• Keep work station clean during operating hours and help perform station closing duties at shift end
• Rotate to necessary equipment or work station as needed by Shift Supervisor to support the production schedule
• Read, understand and follow instructions on production job sheets
• Complete work in the order given by Management
• Bring completed copy back to consolidation staging area and place in the correct designation area

• Fill out daily My Tracker progress logs, and send End of Day (EOD) report
• Report any preventive machine maintenance needed to Shift Supervisor
• If unable to fix equipment independently, report equipment maintenance Supervisor

Required Skills/Abilities:

• Initiative
• Teamwork
• Follows Directions
• Reliability – must be on-time and report for shift 

• Attention to detail
• Ability to work independently
• Mechanical aptitude and willingness to learn 
• A commitment to continued education
• A strict adherence to process and standard operating procedures 
• Ability to follow instructions and production schedules
• Ability to act quickly when a problem arises

Success Indicators:

• Maintains a positive Employee Performance Log and adheres to company policy. 
• Demonstrates reliability and adheres to Production Attendance Policy.
• Understands company workflow and Standard Operating Procedures 
• Can operate and maintain at least one machine at mastery level within the first 90 days of employment 
• Completes setups and change overs in expected time frame
• Produces high quality work at expected outputs
• Supports the overall objectives of Production Management and is a positive team player
• Demonstrates the company’s core values:
  FLASH’D – Forward Thinking, Loyal, Accountable, Solutions Focused, Helpful, Dynamic.

Physical Requirements: While performing the duties of this job the employee is required to regularly communicate, converse and exchange information with both other employees and supervisors. This position requires the ability to detect and report defective copy and material. The position requires the constant operation of print and mailing preparation machinery. This position requires the employee to constantly position oneself to maintain the workflow of their assigned machine. This includes moving and transporting both prepress and completed mailing copy. This position requires the employee to constantly stand. This position requires that the employee be able to lift objects up to 50 pounds.

Work Environment:

While performing the duties of this job, the employee is exposed to machine vibrations, moving mechanical parts, and a loud work environment.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks:

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee assistance program
• Aflac
• Udemy courses

The Mailworks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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